How long does a company have to follow up with a customer who is on the National Do Not Call Registry after an inquiry?

The correct answer is three months because the Telephone Consumer Protection Act (TCPA) and related regulations specify that telemarketers can call individuals on the National Do Not Call Registry if they have an established business relationship or if the consumer has given prior express consent to receive such calls. In cases where a customer has made an inquiry, the company is permitted to follow up with that customer for a period of three months from the date of the inquiry. This time frame allows businesses to maintain communication with potential customers while respecting the wishes of those who wish to avoid unsolicited calls.

This regulation is designed to balance consumer privacy with legitimate follow-up communication in response to consumer inquiries, ensuring that companies can provide customer service without infringing on the desires of consumers to be left undisturbed if they have opted out of marketing communications.